Privacybeleid

Last updated: 01/01/2026

At Kitch, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Personal Data We Collect

When you use our website or place an order, we may collect the following information:

• Name
• Billing and shipping address
• Email address
• Phone number (if provided)
• Payment information (processed securely by third-party payment providers)
• IP address and device/browser information
• Order history and customer support communications

We only collect data that is necessary to provide our services.

2. How We Use Your Data

Your personal data is used for the following purposes:

• Processing and fulfilling orders
• Sending order confirmations, shipping updates, and customer service communications
• Handling returns, refunds, and inquiries
• Improving our website, services, and user experience
• Complying with legal and tax obligations
• Preventing fraud and ensuring website security

We do not use your data for purposes outside those listed above.

3. Legal Basis for Processing (GDPR)

We process your personal data based on one or more of the following legal grounds:

• Performance of a contract (order processing and delivery)
• Compliance with legal obligations
• Legitimate business interests (fraud prevention, service improvement)
• Your consent (e.g. marketing emails, cookies)

4. Sharing Your Data

We only share your data with trusted third parties when necessary to operate our store, including:

• Payment processors
• Shipping and logistics partners
• Website and store service providers (such as Shopify and analytics tools)

These parties may only process your data for the specific purpose for which it was shared and are required to comply with data protection regulations.

We never sell your personal data.

5. Cookies and Analytics

Our website uses cookies and similar technologies to ensure proper functionality and to analyze website performance.

Cookies may be used for:

• Website functionality
• Analytics and performance tracking
• Improving user experience

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

7. Your Rights (EU & GDPR)

If you are located in the European Union, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to data processing
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

8. Data Security

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, or disclosure.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page.

11. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Kitch
info@24kitch.com